Hotel and Gastronomy Dictionary
Wellness – Vitória Hotels

This dictionary compiles the main terms used in the hotel, gastronomy, spa, gym, and event sectors. The list includes expressions commonly used by the Rede Vitória Hotéis network, reflecting the breadth of its operations, which extends beyond lodging and includes its own restaurants and exclusive spa units. At the same time, it also provides definitions established in the market as a whole, serving as a source of information and reference for those who wish to better understand the world of hospitality.

WHAT IT MEANS

A

ADR (Average Daily Rate)

Average daily rate charged per room sold. Formula: Total lodging revenue ÷ overnight stays sold. Essential indicator for performance analysis and pricing planning.

À la carte

A service where the customer chooses individual dishes from the menu, prepared on demand, offering flexibility and personalization of the dining experience.

All Inclusive 

A lodging option where all meals, drinks, and in some cases, hotel activities and services are included in the daily rate, providing greater convenience and cost predictability for the guest. Learn more about the term "All inclusive"..

ALLOTMENT 

When a hotel guarantees a specific number of rooms to intermediaries (such as travel agencies), allowing them to be sold without checking the hotel's daily availability.

ALOS (Average Length of Stay)

Average guest stay, calculated by the number of nights booked. Used for occupancy analysis and service planning.

Amenities 

Complimentary items offered in the room, such as soaps, shampoos, slippers, bathrobes, and special kits. They may also include welcome amenities such as fruit, chocolates, or sparkling wine. Learn more about the term "Amenities."

Standard Apartment (STD)

The simplest room category, offering basic amenities and standard services, ideal for functional and comfortable accommodation. Choose your hotel and discover the accommodations available at Vitória Hotéis.

Apartment or Suite Queen / King

Types of beds larger than the standard double bed, offering more comfort and space for guests who value convenience during their stay. Choose your hotel and discover the available accommodations at Vitória Hotéis.

Apartment or Superior Suite

Accommodation category above standard, generally larger, with higher quality furnishings, privileged views and differentiated services, providing an enhanced experience. Choose your hotel and discover the accommodations available at Vitória Hotéis.

Audience

A room prepared for lectures, training sessions, and presentations, equipped with comfortable chairs, a sound system, lighting, and multimedia resources to efficiently accommodate large groups. Check out the event spaces available at the Vitória Hotéis network.

b

Ballroom 

Physical space designed for social and corporate events, such as weddings, graduations, and gatherings, offering a fully equipped kitchen, restrooms, and furniture to accommodate guests.

Lavender Anti-Stress Bath

A relaxing bath with flower petals and lavender essential oil in a Japanese-style soaking tub (ofuro), ideal for relieving stress and providing a feeling of calm and well-being. Check out the Japanese-style baths at Serena Spa, exclusive to the Vitória Hotéis chain.

Cotton Bath

A bath performed in a Japanese-style soaking tub (ofuro) with cotton foam, which cleanses, perfumes, softens, and moisturizes the skin, offering a unique sensory experience. Check out the Japanese-style baths at Serena Spa, exclusive to the Vitória Hotéis chain.

Wine Essence Bath

A bath in a Japanese-style tub (ofuro) with wine and flower petals helps prevent skin aging, improves circulation, and promotes deep relaxation. Check out the Japanese-style baths at Serena Spa, exclusive to the Vitória Hotéis chain.

Japanese soaking tub (ofuro)

A relaxing experience in a Japanese bath with heated water, promoting physical and mental comfort, stress relief, and a sense of well-being. Check out the Japanese-style baths at Serena Spa, exclusive to the Vitória Hotéis chain.

Bellboy (Messenger)

Employee responsible for transporting luggage and assisting with check-in and check-out, ensuring convenience and support for guests.

Breakfast 

The English term for breakfast, which may include variations such as American breakfast and Continental breakfast, representing the morning meal offered by the hotel. Learn more about the term Breakfast.

Brunch 

A meal that combines breakfast and lunch items, usually served from 11 am onwards, offering a complete gastronomic experience. Learn more about the term Brunch.

Buffet

A service where meals are displayed on self-service counters, allowing guests to choose the quantity and variety they want.

Business Center 

A dedicated space to support professional activities during your stay, with computers, printers, internet access, and corporate services.

c

Café da manhã (Breakfast) 

A dietary regimen that includes only breakfast, which can vary between the American model (more complete) and the continental model (simpler).

American breakfast

A more complete breakfast option, including eggs, bacon, bread, pancakes, juices, coffee, and other items, ideal for starting the day with variety and energy.

Continental Breakfast

A breakfast model more in the Brazilian style, generally consisting of bread, toast, butter, coffee, milk, fruit, cakes and basic items, offering practicality and lightness.

Waitress

Professional responsible for cleaning, tidying, and sanitizing accommodations and common areas, ensuring the comfort and well-being of guests.

Wine list

A selection of wines curated by the sommelier, featuring both national and international options, focused on pairing with food and enhancing the gastronomic experience at the hotel restaurant.

Convention Center

A large structure designed for major events, congresses, fairs and seminars, equipped with several halls, auditoriums and support services. Check out the event spaces available at the Vitória Hotéis network.

CHD 

Abbreviation for "Children," usually referring to guests under 12 years of age.

Check-in

Check-in process at the hotel, where the guest presents documents, confirms the reservation, and receives the room key. This can be done at reception, kiosks, or via a mobile app. Learn more about the term check-in.

Check-out 

Guest departure, including settling accounts, returning keys, and vacating the room, can occur either early (early check-out) or late (late check-out). Learn more about the term check-out.

Concierge

A professional specializing in assisting guests with information, reservations, tickets, tours, and personalized services, guaranteeing exclusive service. Learn more about the term concierge.

Connecting rooms

Rooms connected by an internal door, ideal for families or groups who want both proximity and privacy.

Couvert 

A small appetizer served before the main course, usually consisting of bread, pâté, and butter. In some restaurants, it may be automatically charged.

Chromotherapy

Therapy that uses colors to stimulate physical and emotional balance, promoting well-being and relaxation.

d

Day spa

A spa experience spanning several hours, including massages, therapeutic baths, beauty treatments, and moments of relaxation. Discover the Serena Spa, exclusive to the Vitória Hotéis chain.

Day use

Use of hotel facilities (rooms, pool, spa, gym) for a few hours during the day, without overnight stay, ideal for those seeking leisure or a quick rest.

Bride's Day

Special packages offered at spas or hotels, with beauty, relaxation and wellness services, preparing the bride for her wedding. Discover the Bridal Day packages at Serena Spa, exclusive to the Vitória Hotéis chain.

Groom's Day

A groom-focused experience offering pre-wedding grooming services, including grooming, barbering, and relaxation techniques, promoting balance and well-being on the big day. Discover the Groom's Day packages from Serena Spa, exclusive to the Vitória Hotéis chain.

Lymphatic drainage

A massage that stimulates the lymphatic system, helping to reduce fluid retention and toxins in the body. Discover the body massages available at Serena Spa, exclusive to the Vitória Hotéis chain.

Double room (DBL)

Room equipped with a double bed, ideal for couples or guests seeking greater comfort. Choose your hotel and discover the accommodations available at Vitória Hotéis.

Downgrade 

Accommodation in a category lower than contracted, usually compensated by benefits offered by the hotel. Learn more about the term downgrade.

The Spirit of Vichy

Sensory therapy with jets of hot water, adjustable pressure, and body exfoliation, promoting relaxation and well-being. Discover the body massages available at Serena Spa, exclusive to the Vitória Hotéis chain.

and

Early check-in

Early check-in is subject to availability and, in some cases, an additional fee may apply. Learn more about the term early check-in.

Spanish fitness

Area dedicated to physical exercise within the hotel, with weight training equipment, aerobics, classes or professional supervision. The Vitória Hotéis chain has fitness areas or fully equipped gyms in all of its hotels.

Event space

A versatile space within the hotel, ideal for meetings, gatherings, weddings, and corporate events, equipped with complete infrastructure. Check out the event spaces available at the Vitória Hotéis network.

f

FNRH (National Host Registry File)

This is a mandatory document that guests must complete at check-in, recording their personal information and details of their stay.

Food cost

Calculating the cost of ingredients in relation to the selling price of a dish is essential for restaurant management.

Forecast

Projected occupancy and future revenue for the hotel, used for planning and defining pricing strategies.

Front desk

Central service desk at reception, responsible for check-in, check-out and general information to guests.

Front Office

The reception team manages check-in, check-out, reservations, telephone service, and direct guest assistance.

g

Governança (Housekeeping)

Department responsible for cleaning, tidying, and inspecting rooms and common areas, ensuring hygiene and comfort standards.

Grand Suite

Spacious and sophisticated accommodation, with refined décor, multiple rooms and exclusive services, aimed at guests seeking luxury and comfort. Choose your hotel and discover the accommodations available at Vitória Hotéis.

h

Happy hour

A period with discounts on drinks and snacks, usually offered in the late afternoon, promoting socialization and leisure.

Facial Hidratação

Application of cosmetics aimed at maintaining water in the epidermal layers, promoting skin health and rejuvenation. Discover the facial treatments available at Serena Spa, exclusive to the Vitória Hotéis chain.

Corporate hosting

This option is geared towards professionals traveling for business, offering support services such as high-speed internet, a business center, and convenient meals. The Vitória Hotéis network has expertise in corporate accommodation. Check it out.

Special accommodation for groups

Services and accommodations prepared for groups, teams, or excursions, with special conditions and greater interaction among guests. At Vitória Hotéis we offer special rates for group bookings.

Hotel pet friendly

An establishment that accepts pets, offering services and amenities adapted for the comfort of both pets and their owners. The Vitória Hotéis chain has pet-friendly hotels. Check which ones and the rules.

Housekeeping (Governance)

The English term equivalent to Governance, responsible for cleaning and tidying rooms and common areas.

l

Lead time

Average time between booking and guest arrival, used for occupancy planning and management.

Late check-out 

Check-out after standard hours is subject to authorization, loyalty courtesy, or payment of an additional fee. Learn more about the term "late check-out".

Skin cleaning

A cosmetic treatment that removes impurities, unclogs pores, and improves skin oxygenation, leaving it revitalized. Discover the facial treatments available at Serena Spa, exclusive to the Vitória Hotéis chain.

m

Craniofacial massage

This technique, applied to the head, face, neck, and shoulders, promotes physical and mental balance and is indicated for headaches, tension, and insomnia. Discover the body massages available at Serena Spa, exclusive to the Vitória Hotéis chain.

Hot stone massage

A therapeutic massage that combines gliding movements with the heat of the stones, promoting deep relaxation and muscle relief. Discover the body massages available at Serena Spa, exclusive to the Vitória Hotéis chain.

Candle massage

A relaxing massage with intense hydration, using warmed vegetable butter and essential oils for a calming effect. Discover the body massages available at Serena Spa, exclusive to the Vitória Hotéis chain.

Body massage

Therapeutic and relaxing techniques performed on different parts of the body, aimed at well-being and tension relief. Discover the body massages available at Serena Spa, exclusive to the Vitória Hotéis chain.

Sports massage

Massage focused on preventing and relieving muscle tension related to sports or intense physical exertion. Discover the body massages available at Serena Spa, exclusive to the Vitória Hotéis chain.

Facial massage

A technique applied to the face to improve circulation, relax muscles, and provide a feeling of well-being and skin revitalization. Discover the facial treatments available at Serena Spa, exclusive to the Vitória Hotéis chain.

Leg and foot massage with foot bath

A combination of exfoliation, warm water immersion, and relaxing massage, indicated to relieve fatigue and stimulate circulation. Discover the body massages available at Serena Spa, exclusive to the Vitória Hotéis chain.

Relaxing massage

A gentle technique to reduce stress, relieve tension, and provide an overall feeling of well-being. Discover the body massages available at Serena Spa, exclusive to the Vitória Hotéis chain.

Relaxing back massage

Applied only to the back, it aims to relieve muscle tension and induce relaxation. Discover the body massages available at Serena Spa, exclusive to the Vitória Hotéis chain.

Half Board (MAP)

A dietary regimen that includes breakfast and one other meal (lunch or dinner). Learn more about the term Half Board

Tasting menu

A sequence of dishes in small portions prepared by the chef, offering a complete and harmonious gastronomic experience.

Bellboy

Employee responsible for transporting luggage and assisting guests during check-in, check-out, and movement within the hotel.

Set up

Organizing and preparing utensils, ingredients, and the table before serving food, ensuring efficiency and quality.

n

Net ADR

Average net rate, after deducting commissions paid to intermediaries, reflecting actual revenue per room sold.

No-show 

An occurrence where a guest fails to show up at the hotel, even with a confirmed reservation, impacting occupancy rates and revenue. Learn more about the term "no-show".

the

OCC (Occupancy Rate)

Hotel occupancy rate, expressed as a percentage, calculated by the proportion of occupied rooms in relation to total availability.

Overbooking 

Selling more rooms than the hotel's actual capacity, anticipating cancellations and no-shows, can lead to guest reallocation.

p

Day Spa Package

A range of wellness services offered in a single day, including massages, therapeutic baths, and beauty treatments. Discover the Serena Spa, exclusive to the Vitória Hotéis chain.

Romantic packages (at a hotel)

Special options for couples, which may include decorations, dinner, spa treatments, and exclusive experiences, promoting unforgettable moments. Check out the romantic packages available at the Vitória Hotéis chain.

PAX 

Abbreviation for passengers or guests, used in reservation reports and planning.

Full board (FAP)

A meal plan that includes breakfast, lunch, and dinner, usually served as a buffet or à la carte. Learn more about the term "Full Board."

Heated pool

Swimming pool equipped with a heating system, ensuring comfort throughout all seasons.

Heated pool

Swimming pool equipped to heat the water to ambient temperature.

PMS (Property Management System)

Hotel management system used for reservations, check-in, check-out, billing, and availability control.

q

Accessible room (for people with disabilities)

Accommodation adapted for guests with reduced mobility, offering features such as grab bars, wider doors, and adapted bathrooms.

r

Reflexology

A therapy that applies pressure to specific points on the feet and hands, connected to the body's organs and systems, promoting balance and well-being. Discover the Serena Spa, exclusive to the Vitória Hotéis chain.

Reflexology with foot bath

A combination of reflexology with warm water immersion, enhancing relaxation and tension relief. Discover the Serena Spa, exclusive to the Vitória Hotéis chain.

RevPAR (Revenue per Available Room)

Revenue per available room, a key indicator for measuring occupancy and revenue efficiency.

Room service

Meal and beverage service delivered directly to the room, ensuring guest convenience. Learn more about the term Room Service.

Rooming list 

Guest list by accommodation, used for group bookings, events, and check-in planning.

Dry sauna

A warm environment with dry air, promoting perspiration, relaxation, and improved circulation.

Steam sauna

A warm and humid space that aids in breathing, muscle relaxation, and body detoxification. Discover the Serena Spa, exclusive to the Vitória Hotéis chain.

Shiatsu 

Japanese therapeutic massage based on pressure applied to acupuncture points, aiming for physical and mental balance. Discover the body massages available at Serena Spa, exclusive to the Vitória Hotéis chain.

Single room (SGL) 

Spa

A space dedicated to relaxation and well-being, offering body therapies, aesthetic treatments, therapeutic baths, and massages. Discover the Serena Spa, exclusive to the Vitória Hotéis chain.

Foot and hand spa

A cosmetic treatment that combines exfoliation, hydration, and specific massages for the feet and hands. Discover the body massages available at Serena Spa, exclusive to the Vitória Hotéis chain.

Suite

Unique accommodation with separate rooms, such as a bedroom and living room, offering comfort, privacy, and exclusive services. Choose your hotel and discover the accommodations available at Vitória Hotéis.

Suite with balcony

Suite equipped with a private balcony, providing outdoor space for contemplation and moments of relaxation. Choose your hotel and discover the accommodations available at Vitória Hotéis.

Deluxe Suite (DLX)

Luxury category, offering more space, refined decor, exclusive services and premium amenities. Choose your hotel and discover the accommodations available at Vitória Hotéis.

Master Suite

Spacious suite with living room, sophisticated décor and exclusive services, designed for guests seeking a complete experience. Choose your hotel and discover the accommodations available at Vitória Hotéis.

Panoramic Suite

A suite with a privileged view, located on high floors or with large windows, standing out for its scenery and natural light. Choose your hotel and discover the accommodations available at Vitória Hotéis.

Presidential Suite

The highest level of luxury, typically used by dignitaries or VIP guests, offering generous space, personalized services, and exclusive design.

t

Turndown service

Preparing the room for the night, including making the bed, closing the curtains, ensuring adequate lighting, and adding any extra amenities.

Triple room (TPL)

Room designed for three guests, which may have a double bed and a single bed or three single beds.

Twin room (TWN)

Room with two single beds, ideal for friends or family who don't share the same bed. Choose your hotel and discover the accommodations available at Vitória Hotéis.

in

UH (Hotel Unit)

Each room in a hotel or inn, accounted for in occupancy and revenue management.

Upgrade

Accommodation in a category superior to that contracted, usually offered as a courtesy or promotional benefit. Learn more about the term "upgrade."

in

Voucher 

Proof of services contracted at the hotel, which may include accommodation, meals, spa treatments, or events.

In

Wake-up call

A wake-up call service is available to guests at a scheduled time and can be requested at reception. Learn more about the term Wake-up Call.

Walk-in

A guest who arrives at the hotel without a prior reservation may be accommodated subject to availability.

Welcome drink 

A complimentary drink is offered at check-in as a way of welcoming the guest. Learn more about the term "Welcome Drink".